Our Store Policies

Shipping & Delivery

We are a small family operation therefore, orders are fulfilled Monday through Friday from 9 a.m. to 5 p.m. You are welcome to email if it's a weekend or holiday and would like an order fulfilled off hours to expedite it. Products ship out within 48 hours and arrive at a standard 4-7 days in the U.S.

If you have any questions, please Contact Us.

Returns

At Conversation Art Pieces, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return if it is damaged. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. If you have questions or would like to return for any reason, please Contact Us. We will work with you. 

Customer Account Link: https://shopify.com/60342435885/account

If you would like to initiate a return, click the link above and request a return. Please note that returns sent back to us without prior authorization will not be accepted. 

Refunds

Once we receive your return, we will notify you. Your refund will be processed after we approve it via email. Refunds are issued within 10 business days and automatically credited to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund. 

We will cover all shipping and handling costs for valid returns of art that, in our sole discretion and in conversation with you, are damaged or defective upon delivery to you. 

Please contact us at Contact Us for further assistance.

In-Person Events

We strive for the very best quality control of all our art products. Customers can inspect their art piece or card at in-person events. Please bring any problems with the product to our attention at the time of purchase. 

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